Terms of Service

Last updated on: 17 June 2026

1. Preamble

These Terms define the conditions for using the Software and Kredium Services, as well as the rights and obligations of the Client and Kredium regarding this matter. 

The Terms is an agreement that governs Clients’ use of the Software and Kredium Services. 

In the event that Kredium and Client sign an Agreement, and specific provision in the Agreement is regulated differently than in these Terms, the provisions stated in the Agreement shall prevail. 

When the Kredium Services are used by a Client, these Terms form a legally binding agreement between Client and Kredium. If you are entering into these Terms on behalf of an entity, such as your employer, or the company you work for, you represent and warrant that you have the legal authority to represent and bind such Client, in which case the terms “you,” “your”, “customer” or a related capitalized term herein will refer to such Client. 

If you are using your employer or an entity’s email address in registering for the Kredium Services, please note that you are deemed as an authorized representative and/or agent of your employer or an entity (as applicable). 

If you register for a Free Trial, the applicable provisions of the Terms will govern that Free Trial. 

Please read these Terms carefully. By registering for, accessing, browsing, and/or otherwise using the Kredium Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to be bound by these Terms, do not access, browse or otherwise use the Kredium Services.

2. Key Terms and Definitions

  • “Account” means the primary means for accessing and using the Kredium Services, subject to payment of a Fee.
  • “Administrator” means a User(s) of an Account which the Client has granted a special authorisation to manage the Client Account.
  • “Affiliates” means any legal entity that controls or owns more than 50% of such entity’s outstanding shares or securities, is controlled by, or under common control with a party.
  • “Agreement” means agreement concerning the use of the Software, which may be entered into between Kredium and the Client to address certain matters under these Terms in a manner differing from the provisions herein.
  • “Beta Service” means any functionality of Kredium Services that is in development or has not been commercially released as a final product and which Kredium has made available to Client for testing and evaluation.
  • “Client” means a natural or legal person or entity who has accepted these Terms with Kredium by using the Kredium Services and is categorized under these Terms as either (i) a Real Estate Broker or (ii) a Real Estate Developer.
  • “Client Data” means data and documents of any kind (images, spreadsheets, text files, etc.) and any other digital data and information, which is subject to the Software, or otherwise inserted into the Software by the Client and for which Kredium is a “processor” (as defined in the Privacy Notice).
  • “Content” means any data and information available through Kredium Services or contained within the structure of the Kredium Services, including but not limited to, articles, documents, brochures, presentations, pictures, images, audiovisual works, other informational materials and any comments.
  • “Credentials” means all usernames, passwords, and other access credentials created by or assigned to Client and each of its designated Users for use of the Kredium Services.
  • “Feature” means a function or set of functions providing a particular capability within the Kredium Services as determined by the Kredium.
  • “Fee” means regular payment for using the Kredium Services via an activated Account.
  • “Feedback” means any comment, bug report, suggestion or modification for the Kredium Services which Client or a User provides to Kredium.
  • “Free Trial” means temporary access for the purposes of trying out any part of the Kredium Services or Features without paying a Fee.
  • “Non-Kredium Application” means a web-based, mobile, offline or other software application functionality that interoperates with the Kredium Services, that is provided by Client or a third party. Non-Kredium Applications, other than those obtained or provided by Client, will be identifiable as such.
  • Kredium”means Kredium DOO Beograd-Savski Venac, with registered seat at 43 Gavrila Principa Street, floorI, Belgrade-Stari Grad, registration number: 21586811, TIN: 100962933;
  • “Kredium Materials” means the visualinterfaces, graphics, design, systems, methods, information, computer code, software, services, organization, compilation of the Content, code, data, and all other elements of the Software.
  • “Kredium Services” means following services that Kredium provides to Client under these Terms: (i) Customer relationship management (CRM) Module and (ii) Interactive Map Module, available on or through the Software.
  • “Privacy Notice” means the notice, which describes how Kredium collects, receives, uses, stores, shares, transfers, and processes Client Data in connection with Client’s use of the Kredium Services. It also describes Client’s choices regarding use, as well as Client’s rights of access to and correction of its Client Data.
  • “Real Estate Broker” means category of the Client that may use only the CRM Module of Kredium Services.
  • “Real Estate Developer” means category of the Client that may use either or both modules of Kredium Services, CRM Module and Interactive Map Module.
  • “Renewal Date” means the date the Client’s subscription will automatically renew on an annual or monthly basis depending on the agreement between parties, when the business cooperation is established for a definite period of time, unless the renewal date is specified in Agreement.
  • “Sub-processor” means any third party, which Kredium uses in the provision of Kredium Services.
  • “Terms” means these Terms of Service, which also encompasses Privacy Notice and Agreement (if it’s concluded).
  • “Software” means "Kredium for Brokers and Developers" software, developed by Kredium, which enables (i) Customer relationship management (CRM) Module and (ii) Interactive Map Module.
  • “User” means an entity or individual granted with the authorized rights and privileges to use the Account on behalf of a Client.

3. Modifications to Terms

3.1.        Unilateral change - Krediumreserves the right, at its sole discretion, to change, modify, add, or removeany portions of the Terms from time to time. Notification of such modificationsmay be posted on or through theSoftware or sent via email.
3.1.        Acceptance - Client’s continued use of the Kredium Services constitutes its acceptance of these Terms and any modifications as they arise.

4. Kredium Services

4.1.        Use of the Kredium Services 

4.1.1.     Kredium is obligated to provide the Client with access to and use of the Software, as well as to perform maintenance of the Software, regardless of the module(s) chosen by the Client. 

4.1.2.     The Kredium undertakes to grant the Client access to the Software, based on the module(s)agreed upon with the Client, through: 
1.    the creation of an account to access the Software; or
2.    any other actions specified inthe separate Agreement. 

4.1.3.     From the moment access to the Software is provided in one of the two methods outlined in the previous item, the Client is granted the right to use the Software.  

4.1.4.     Upon being granted access to the Software, the Client undertakes to use the Software in compliance with the instructions provided by the Kredium, whether delivered directly or communicated through other appropriate means, and solely for the Client's own business purposes. 

4.1.5.     Kredium shall perform regular and extraordinary maintenance of the Software in accordance with these Terms. Kredium undertakes to conduct regular maintenance of the Software in line with professional standards and the best practices of modern software solutions of this type. In the event of defects in the functioning of the Software, the Client is required to promptly submit a complaint to the Kredium in accordance with Section 4.6, upon which, Kredium shall perform extraordinary maintenance. Defects in the functioning of the Software are defined as technical issues encountered during Software use or any obstacles affecting its normal operation, including login problems, Software errors, functionality access difficulties, and similar issues. Kredium is obligated to provide technical support for the defects in the functioning of the Software and to resolve the reported defects without undue delay, within a reasonable time frame from the date the complaint is received. If the Client independently or through a third-party, attempts to resolve defects in the Software’s functioning and such actions impede the Kredium’s ability to address the defects, Kredium reserves the right to refuse further Software maintenance, terminate the business cooperation without prior notice, and seek compensation for damages incurred. 

4.1.6.     The Client agrees to independently, and at their own expense, procure and maintain the necessary devices required to access and monitor activities related to the Kredium Services. 

4.1.7.     Subject to these Terms, and the payment of the applicable Fee, Kredium grants Client and its Users a non-exclusive, non-transferable, non-sublicensable license to use the Kredium Services to: 
1.    collect, store and organize Client Data;
2.    modify and delete Client Data; and
3.    customize the standard Features or functionality of the Kredium Services

4.2.        Changing Modules- User/client may change, add or cancel modules at any time. In such an event, the Client’s credit card on file with the Kredium will automatically be charged with a Fee for the next payment interval with the amount stipulated for the chosen module(s). No refund of outstanding Fees will be provided to the Client for the price difference between modules in the event the Client decides to change modules between two monthly payments. 

4.3.        Modifications to Kredium Services 

4.3.1.     Kredium retains the right to make changes to the Kredium Services or any part or element there of at its discretion and without prior notice, including but not limited to: 
1.    rebranding, repackaging or adjusting the pricing of the Kredium Services as it deems appropriate;
2.    discontinuing the provision or the development of any specific Kredium Service, Feature or part or element of the Software, whether temporarily or permanently;
3.    taking necessary actions to safeguard Kredium’s rights in instances where the use of Kredium Services may reasonably be considered a violation of Kredium’s intellectual property rights, distribution of Internet viruses, Trojan horses, malware, worms, or other harmful or illegal activities. 

4.3.2.     Where applicable, Clients may be informed of such changes when logging in to the Account. 

4.3.3.     Should a Client disagree with a change, they are required to notify Kredium prior to the change taking effect. In such instances, the Client’s Account will be terminated as of the effective date of the change. However, continued use of Kredium Services or any part or element thereof following the effective date of the change shall be deemed as the Client’s acceptance of the change. Kredium shall bear no liability to the Client or any third party for any changes, suspension, or discontinuation of the Kredium Services, or any part or element thereof.

4.4.        Credentials 

4.4.1.     The obligation to maintain the confidentiality of all Credentials rests with the Client, who remains fully responsible for all activities conducted under those Credentials. Credentials are strictly for individual use and may not be shared; however, they may be reassigned to a new User replacing a former User who has ceased employment or whose job responsibilities have changed, provided the former User no longer requires access to Kredium Services. Kredium reserves the right to revoke any User’s Credentials that Kredium reasonably concludes they have been used by an unauthorized individual or used improperly, as solely assessed by Kredium. Upon such revocation, Kredium will promptly notify the Client. 

4.4.2.     Kredium must promptly be informed by the Client of: 
1.    of any actual or suspected, exposure, loss or unauthorized use of any Credentials;
2.    of a change in a User’s position within the Client’s organization;
3.    of a User leaving the Client’s organization; or
4.    of the removal of a User’s access rights irrespective of the circumstances. 

4.5.        Administration of Client’s Account - Client accepts full responsibility for managing administrative control over access to Client Data stored within the Kredium Services. Client may designate a User as the billing owner and appoint one or more Users as Administrators to oversee the management of its account.  Kredium is authorized to rely on communications received from an Administrator in relation to servicing the Client’s Account. Administrators may have the authority to access, oversee, handle, and/or transfer Client Data. 

4.6.        Technical Support

4.6.1.     Kredium shall provide adequate technical support to Client and its Users through the following channels, as detailed below, and will endeavor to respond within a reasonable timeframe: 
1.    Phone - Users  can request a call back from support via their Kredium Account. 

4.6.2.     In the event of login issues, support can be reached at +381 66 686 89 98 . For individuals without a Kredium Account, assistance is available at +1 (864) 734 7552 .

4.7        User Verification - Client acknowledges and agrees that Kredium may request certain information to verify identity and ensure the security of the Account and/or User. If the Client loses access to an Account or requests information related to an Account, Kredium reserves the right to require any form of verification considers necessary before restoring access or providing details regarding the Account. 

4.8.        Features - Kredium may periodically provide Features through the Kredium Services, which may be subject to this Terms. The Client's use of such Feature is subject to theTerms. 

4.9.        Free Trial - A new Client/User may be entitled to a FreeTrial, during which no credit card information is required. Once the Free Trial period ends, the Account will automatically be deactivated. To avoid deactivation or to reactivate the Account, the Client/User must pay the initial Subscription Fee. Should the Client fail to pay the Subscription Fee within 14 days of the expiry of the Free Trial period, Kredium reserves the right to permanently delete the Account, including all associated Client Data.

4.10.        Beta Services - Kredium may offer certain Features referred to as Beta Services, intended for testing and evaluation purposes. Kredium retains the right to discontinue any Beta Services, either partially or entirely, on a temporary or permanent basis, at its sole discretion and without prior notice to Client. Client acknowledges and agrees that Kredium shall not be held liable to the Client or any third party for any damage related to, arising from, or caused by the Client's use of the Beta Services, or by the modification, suspension or discontinuance of any of the Beta Services, for any reason. 

4.11.        Discounts and Promotions
- Kredium may offer special discounts and promotions, from time to time, at the Kredium’s sole discretion which may be subject to additional terms and conditions.

4.12.        Non-Kredium Applications 

4.12.1.     Kredium or third parties may offer third-party non-Kredium applications. If Client chooses to obtain a non-Kredium application, the terms governing its use or receipt are solely between the Client and the provider of the non-Kredium application. Any data exchanged between the Client and such third-party provider remains between them exclusively. Any issues, concerns, or disputes arising from the Client’s use of non-Kredium applications should be directed to the respective provider, not Kredium. Kredium does not provide warranties or support for non-Kredium applications, whether or not they are designated by Kredium as “certified” or otherwise. Kredium is not liable for any disclosure, alteration, or deletion of Client Data resulting from access by such non-Kredium applications or their providers. 
4.12.2.     Kredium Services may offer Features and functionality designed to work with non-Kredium applications. However, Kredium cannot guarantee the ongoing availability of such Features or functionality and may discontinue them at any time, without prior notice, and without entitling the Client to any refund, credit, or other compensation. This may occur if, for example, and without limitation, the provider of a non-Kredium application stops supporting its integration with the corresponding Features or functionality in a manner that is acceptable to Kredium. 

5.     Restrictions

5.1.        Prohibited Activities - The Client and its Users are authorized to use the Kredium Services, and any part or element thereof, solely in accordance with the scope, means, and purposes outlined in these Terms and in compliance with applicable laws. For instance, neither the Client nor any User may: 
1.    use the Kredium Services or any part or element thereof to commit a crime, violate any applicable laws, or incite or encourage others to engage in such activities;
2.    copy, reproduce, distribute, modify, alter, hack, create derivative works, reverse engineer or decompile, or attempt to extract the source code of the Software and Kredium Services or any part or element thereof, except where (i) explicitly permitted by applicable law, and (ii) to the extent that the Kredium is not permitted by such law to exclude or limit these rights;
3.    provide false, inaccurate or misleading information;
4.    engage in defamatory, trade libelous, threatening, or harassing behavior toward Kredium; or use the Kredium Services or any part or element thereof unless it has agreed to be bound to these Terms
5.    use the Kredium Services or any part or element thereof unless it has agreed to be bound to these Terms.

5.2.        Uses Requiring Kredium Consent -The Client or any User may not, without obtaining Kredium’s prior explicitwritten consent: 
1.    sell, resell, lease, license, sublicense, distribute, provide, disclose, divulge, exploit or otherwise grant access or make the Kredium Services, in whole or in part, available to any third party, except where such third party is a User under the same Client; or
2.    use the Kredium Services, or any part or element thereof, beyond the scope, means, and purposes for which they were intended. 

5.3.        Trade Control Compliance -The Client, any User, or agent (“ThirdParty”) hereby represents, warrants, covenants, and agrees to the followingregarding the Kredium Services: 
1.    Third Party has complied and shall comply with, and shall ensure that its directors, officers, employees, and agents comply with the United States, European Union, and any other applicable foreign economic, trade, and financial sanctions laws and regulations, including economic and trade sanctions administered by the US Department of the Treasury’s Office of Foreign Assets Control (“OFAC”) and the US Department of State(collectively, “Sanctions”), and US, EU and applicable foreign laws and regulations related to export controls, including those administered by the US Departments of Commerce and State(collectively, “Trade Controls”).
2.    Third Party will refrain from taking any action, directly or indirectly, that would cause Kredium or any of its Affiliates, or any of their respective officers, directors, employees, or representatives, to violate any Sanctions or Trade Controls.
3.    Neither the Third Party nor any of its officers or directors, employees, and any agents or other representatives acting on their behalf (i) has been or is designated on any Sanctions- or export-related list of restricted or blocked persons, including designation on OFAC’s List of Specially Designated Nationals and Blocked Persons or OFAC’s Sectoral Sanctions Identifications List, (ii) is located in, organized under the laws of, or resident in any country or territory subject to sanctions or embargoes, including, but not limited to, Cuba, Iran, Syria, North Korea, Venezuela and the Donetsk, Luhansk, Zaporizhzhia, Kherson and Crimean Region of Ukraine, (iii) is or has been owned or controlled by over 50% by any individual described in (i) or (ii) (collectively with (i) and (ii), a “Restricted Person”), or (iv) has or will provide the Kredium Services to any persons described in clauses(i)-(iii).
4.    Third Party agrees to immediately notify  Kredium if Third Party or any personnel employed by or affiliated with Third Party: (i) commits any actual or potential breach of Sanctions or Trade Controls in relation to the Kredium Services, or (ii) becomes a Restricted Person.
5.    Kredium, at its sole discretion, reserves the right to immediately terminate the access to, or use of, the Kredium Services by the Third Party, without notice or liability, if the Third Party or any person employed by or affiliated with the Third Party takes any action in violation of the provisions described in this Section, or if Kredium, in its sole discretion, determines that the Third Party’s continued use of the Kredium Services could violate Sanctions or Trade Controls.

6.     Kredium’s Responsibilities

6.1.        Provision of Kredium Services - Kredium will (a) make the KrediumServices, Content and Client Data available to Client pursuant to these Terms,(b) Provide support for the Kredium Services to the Client as outlined inSections 4.1.6 and 4.6, at no additional charge, (c) use commerciallyrasonable efforts to make the Kredium Services available 24 hours a day, 7days a week, except for: (i) planned downtime (with advance electronic noticeprovided by Kredium), and (ii) any unavailability caused by circumstancesbeyond Kredium’s reasonable control, including, for example, an act of God, actofgovernment, flood, fire, earthquake, civil unrest, act of terror, pandemic,strike or other labour problem, Internet service provider failure or delay ordenialof service attack. Kredium may engage Sub-processors to carry outcertain aspects of the Kredium Services. Kredium will make commerciallyresonable efforts to ensure that data transfers to Sub-processors comply withthe applicable requirements for the Client’s processing of Client Data and willprovide the relevant details regarding such transfers within these Terms forthe Client's review. For additional information on these data transfers withSub-processors, please consult Kredium’s Privacy Notice and the current list ofSub-processors. 

6.2.        Protection of Client Data - Kredium will implement administrative, physical, and technical measures to protect the security, confidentiality, and integrity of Client Data. These measures will include, but are not limited to, steps to prevent unauthorized access, use, modification, or disclosure of Client Data. Furthermore, Kredium will only access, use, alter, or disclose Client Data in the following circumstances: (a) to provide the Kredium Services and resolve or prevent service or technical issues, (b) as required by law in accordance with Section 8.5 (Compelled Disclosure), or (c) as explicitly authorized in writing by the Client or User.

7.     Fees/Payment

7.1.        Fees - The use of the Kredium Services, which is not via a Free Trial, is subject to a Fee. The Fee consists of a Setup Fee payable by the Client to the Kredium for granting access to and use of the Software, and a Subscription Fee for the provision of Software maintenance services. 

7.2.        Deadlines - The Setup fee, if applicable, shall be paid immediately upon the accepting this Terms and conclusion of the Agreement (if it’s concluded), while the Subscription Fee shall be paid in advance, by the 1st of each month for the current month. In the event the Client does not pay all Fees due within the prescribed deadline, Kredium will suspend all access to the Client Account. Client will have 180 days to provide an authorized payment method to reactivate a subscription and their Account, otherwise Kredium has the right to permanently delete the Account, including all Client Data therein. 

7.3.        Payment Card Authorization - Kredium and its Affiliates may seek pre-authorization of Client’s payment card account prior to its purchase of Kredium Services in order to verify that the payment card is valid and has the necessary funds or credit available to cover any purchase. Client agrees to approve such card pre-authorization and to pay any prescribed amounts and authorizes Kredium to charge all Fees to such card account. Client agrees to provide Kredium updated information regarding its payment card account upon Kredium’s request and any time the information earlier provided is no longer valid. 

7.4.        Automatically charge - Client authorizes Kredium to automatically charge Client the applicable Fees on or after the Renewal Date unless the services have been terminated or cancelled in accordance with these Terms. Clients may cancel services anytime as outlined below, however must do so prior to the Renewal Date in order to avoid billing of the next Fees. If the Client elects to cancel the Services during the period for which a fee has been paid, the Client may continue to use the Services until the end of that period. However, no refund shall be issued for any fees already paid, including the most recent or any prior fees charged. 

7.5.        Electronic Invoice - If Kredium has not sought pre-authorization of Client’s payment card, then before the end of each payment interval, Client will be issued an electronic invoice for payment of the Fee of the next payment interval. Client must pay the invoice by the due date indicated on the invoice. 

7.6.        Non-refundable Fees - All Fees are non-refundable. For purposes of clarity, there are no refunds or credits for periods where the Client did not use an activated Account, used it only partially, deactivated the Account or terminated these Terms during an ongoing payment interval, or where an Account is terminated or suspended by Kredium in accordance with Section 14. 

7.7.        Late Payment Charges - Upon delay with any payments, Kredium may require the Client to pay interest on the delay (penalty for late payment) for the period that such payment is overdue. The interest rate for late payment due shall be the maximum allowed by applicable law. 

7.8.        Right to Offset - In addition to other rights and remedies Kredium may have, if legally permitted to do so, Kredium may offset any payment obligations to Client that Kredium may incur under the Terms against any fees owed to Kredium and not yet paid by Client under the Terms, or any other agreement between Client and Kredium.

8. Client Data

8.1.        Rights to Client Data - With regard to Client Data, Clientaffirms, represents, and warrants that: (i) Client either owns the Client Dataor possesses the necessary licenses, rights, consents, and permissions to useand authorize Kredium to display or otherwise use the Client Data, inaccordance with all relevant patent, trademark, copyright, trade secret, orother proprietary rights in the Client Data, and in a manner that aligns withthe intended Features of the Kredium Services and these Terms, and to grant therights and licenses specified in these Terms and (ii) Client Data, or the useof such Client Data by Kredium or any of Kredium’s licensees under these Terms,does and will not: (a) infringe, violate, or misappropriate any third-partyrights, including but not limited to copyrights, trademarks, patents, tradesecrets, moral rights, privacy rights, publicity rights, or any otherintellectual property or proprietary rights; (b breach any applicable law or regulation, regardless ofjurisdiction; or (c) require the obtaining of a license from or paying any feesand/or royalties by Kredium to any third party for the performance of anyKredium Services which Client has selected to be performed by Kredium or forthe exercise of any rights granted under these Terms, unless otherwise agreedupon by he Client and Kredium. 

8.2.        Uploading Client Data 
8.2.1.     Client is fully responsible for its own Client Data and the consequences of posting or publishing them through the Software.  

8.2.2.     Any Client Data uploaded through the Software must comply with these Terms and applicable laws.  

8.2.3.     All rights, ownership, and interest in Client Data remain with the Client or its rightful owners, including Users, individuals, or organizations, regardless of whether the data is uploaded by the Client or made available via the Software. 

8.2.4.     By uploading Client Data through the Software, Client grants Kredium the necessary authorization to process the data 

8.2.5.     Client is responsible for ensuring that: 
1.    neither Client nor any Users associated with the Account create, transmit, display, or otherwise make available any Client Data that infringes upon these Terms, the rights of Kredium, other clients or users of Kredium Services or persons or organizations;
2.    Client Data is free from harmful content (such as viruses, worms, malware, or other malicious code), and is not offensive, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, invasive of another’s privacy, hateful or otherwise unlawful; and
3.    Client and all Users associated with the Account have the necessary rights to use the Client Data, including to insert it into the Kredium Services and process it by through the Account. 

8.3.        No Liability of Client Data 

8.3.1.     Kredium does not warrant the accuracy of any Client Data and advises the Client to carefully evaluate any information transmitted, submitted, or posted through the Software.  

8.3.2     Client acknowledges that all information within Client Data is solely the responsibility of the individual or entity from which it originated. As a result, Client, not Kredium, holds full responsibility for all Client Data uploaded, posted, transmitted, or otherwise made available through the Software, whether by Client or its Users. Additionally, Client is responsible for any corrective actions taken by Kredium or other Clients or Users as a consequence of such Client Data. 

8.4.        Kredium Rights to Client Data 

8.4.1.     Kredium may use Client Data in an aggregated or anonymized format for research, educational and other similar purposes. 

8.4.2.     Kredium will not use or publicly display Client Data without Client’s written consent, respecting the Client’s exclusive ownership of such data. Except as expressly permitted by the Client or detailed in these Terms, Client’s use of the Kredium Services does not grant Kredium any rights to use, reproduce, modify, adapt, publish, or distribute the Client Data created by Client or stored in Client’sAccount for Kredium’s commercial, marketing or any similar purpose. 

8.4.3.     Client grants Kredium the right to use and analyse aggregated system activity data related to the use of the Kredium Services by Client and its Users. This data may be utilized by Kredium to enhance, optimize, or improve the functionality and operation of the Kredium Services, as well as to develop new Features and functionality in connection with the Kredium Services in the sole discretion of Kredium. 

8.5.        Compelled Disclosures - Kredium may disclose Client Data when required to do so by law.

9. Privacy

9.1.        Kredium’s Privacy Notice is available at Privacy Policy.

10. Intellectual Property Rights

10.1        Kredium’s Intellectual Property Rights 

10.1.1.     The Software, Materials, trade names and trademarks, and any associated intellectual property thereof are, solely and exclusively, owned and operated by Kredium, its Affiliates or its respective third-party vendors and hosting partners. 

10.1.2.     Kredium Materials are protected by copyright, trade dress, patent, trade secrets, and trademark laws, international conventions and treaties, and all other relevant intellectual property and proprietary rights laws.  

10.1.3.     Except asset forth in these Terms, Client’s use of the Software and Kredium Materials, an any parts or elements, does not grant to Client any ownership right or intellectual property rights therein.

10.1.4     Any commercial or promotional distribution, publishing or exploitation of the Kredium Materials is strictly prohibited unless Client has received the express prior written permission from Kredium or the otherwise applicable rights holder.  

10.1.5. Client may not use Kredium trade names and trademarks in any manner that disparages Kredium or its products or services or portrays Kredium in a false, competitively adverse or poor light. 

1.1.6.     Kredium reserves all rights to the other Kredium’s software, platforms, materials, trade names and trademarks not expressly granted in the Terms. 

10.2.        Feedback 

10.2.1.     If a Client or a User provides Kredium with any Feedback, Kredium shall have the right to use such Feedback at its discretion, including, but not limited to the incorporation of such suggested changes into the Kredium Services. 

10.2.2.     Client or User hereby grants Kredium a perpetual, irrevocable, nonexclusive, royalty free license under all rights necessary to incorporate, publish, reproduce, distribute, modify, adapt, prepare derivative works of, publicly display, publicly perform, exploit and use Feedback for any purpose.

11. Warranties

11.1.        Provision of Services on an "As Is"and "As Available" Basis - Unless otherwise expressly stated by Kredium, the Software, Kredium Materials, platforms and any content, or features made available in conjunction with or through the Software are provided “as is” and “as available” without warranties of any kind, either express or implied.  

11.2.        Disclaimer of Warranties - To the fullest extent permissible pursuant to applicable law, Kredium and its Affiliates disclaim all warranties, statutory, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement of proprietary rights, correctness, accuracy, and reliability.  

11.3.        No Guarantee of Uninterrupted or Error-Free Services - Unless otherwise expressly stated by Kredium, Kredium and its Affiliates do not warrant that the Kredium services and any content or features made available in conjunction withor through the Kredium services will be uninterrupted or error-free, or that the Kredium services and any content or features made available in conjunction with or through the Kredium services or the platform that makes them available are free of viruses or other harmful components.

12. Indemnification

12.1.        Client's Indemnification Obligations - Client agrees to defend, indemnify and hold harmless Kredium and its Affiliates, and their respective directors, officers, employees and agents, from any claims, losses, damages, liabilities, including attorneys’ fees, arising out of its use or misuse of the Software, Kredium Materials, representations made to Kredium, its Affiliates and/or third parties, violation of these Terms, violation of the rights of any other person or entity, or any breach of the foregoing representations, warranties, and covenants.  

12.2.        Kredium's Right to Assume Defence - Kredium reserves the right, at its own expense, to assume the exclusive defence and control of any matter for which Client is required to indemnify Kredium, and Client agrees to cooperate with such defence of these claims. 

13.  Limitation of Liability

13.1.        No Liability 

13.1.1.     Kredium shall not be held liable to the Client or User for any consequences a rising from: 
1.    any modifications to these Terms, the Software, Kredium Materials, Account usage by Client or any part or element thereof, including but not limited to issues such as errors, temporary or permanent disruptions, discontinuance, suspension or other type of unavailability of the Software, Kredium Services or Kredium Materials;
2.    the completeness accuracy or correctness of any information uploaded through the Software;
3.    deletion, corruption, or failure to store any Client Data;
4.    use of Client Data by the Client or any of the Users associated with the Account;
5.    disclosure, loss, or unauthorized use of login credentials by the Client or any User due to failure to maintain confidentiality;
6.    Client’s use of the Account or the Software through unsupported or non-recommended web browsers;
7.    any actions taken by Kredium against the Client or Users, for example, if the Client or User commits a crime or breaches applicable laws by using the Software or any part thereof;
8.    variations in the technologies and platforms used for access; for instance, certain Features, functions, components, or parts of the Software may be intended for use on a personal computer or laptop but may not be compatible with mobile platforms or tablets.;
9.    the implementation of remedies by Kredium as described in these Terms, even if the basis for such remedies later proves to be unfounded or invalid. 

13.1.2.     Additionally, Kredium and its Affiliates shall not be liable to the Client for any claims brought by any user, individual, organization, or third party against the Client due to the Client’s failure to: 
1.    provide accurate information to Kredium about the Client, Users, or Account;
2.    notify Kredium of any reasons preventing a User from using the Account on behalf of the Client;
3.    ensure the lawfulness of the Client Data;
4.    secure the necessary rights to use the Client Data; or
5.    adhere to any of the restrictions outlined in these Terms. 

13.2.        Exclusion of Consequential and Related Damages 

13.2.1.     Except for the Client’s indemnification obligations outlined in Section 12 “Indemnification,” neither party nor its Affiliates shall be liable for any loss of profits, revenues, goodwill, or for any indirect, special, incidental, consequential, cover, business interruption, or punitive damages arising from or related to these Terms. This applies regardless of whether the action is based in contract or tort, and irrespective of the legal theory, even if the party or its Affiliates have been notified of the potential for such damages, or if the remedy provided by a party or its Affiliates fails to fullfil its essential purpose. 

1.32.2.     The foregoing disclaimer will not apply to the extent prohibited by law.

14. Durationand Applicability of General Terms

14.1.        Duration - The business cooperation based on this Terms andAgreement (if it’s concluded) may be established for either an indefinite or adefinite period, depending on the terms mutually agreed upon by the Client andKredium. 

14.2.        For Convenience - These Termsand/or Client’s access to the Kredium Services may be terminated forconvenience in the following situations; 
1.    by the Client at any time by:(i) clicking the cancellation link or (ii) by revoking the billing agreement on its PayPal account, if the Client is using PayPal to pay for the Kredium Service, unless the renewal date is specified in Agreement;
2.    by Kredium if it decides to discontinue any part of the Kredium Services, any Feature, or close any part of the Software;
3.    by Kredium at any time and for any reason, with a pro-rata refund for any unused Fees for the remainder of theTerm; or
4.    by either party, immediately, if proceedings are initiated for the other party’s liquidation, insolvency, or if a negotiated settlement is made with the other party’s creditors or an assignment is made for the benefit of creditors. 

14.3.        For Default - TheseTerms and/or Client’s access to the Kredium Services may be terminated fordefault upon written notice to the other party as indicated in Section 17.6“Notice”: 
1.    by either party in the event of a breach of these Terms by the other party, provided the breach is not remedied within 30 days of receiving notice from the non-breaching party;
2. by either party, immediately, under Sections 5 “Restrictions”, 8 “Client Data”, 10 “Intellectual Property Rights”or 12 “Indemnification”; or
3.    by Kredium with immediate effect if: (i) Client’s use of the Kredium Services is suspected of involving illegal activities, at Kredium’s sole discretion, (ii) requests made by law enforcement, judicial order or other government agencies for such termination, or (iii) if Client’s use of the Kredium Services endangers the property of others or the Software. 

14.4.        Effect of Termination -Upon termination of these Terms and/or Client’s access to the Kredium Servicesfor any reason: 
1.    Kredium shall deactivate and permanently delete the Client's Account and all Client Data in the Kredium Services within 6 months of the effective date of termination of these Terms and/or Client’s access to the Kredium Services. If the Client has specifically requested an earlier deletion of the Account and all Client Data, Kredium shall fulfil such request within 1 month of its receipt.
2.    Client must (i) stop using and prevent the further usage of the Kredium Services, including, without limitation, the Software; (ii) pay any amounts owed to Kredium under theseTerms; and (iii) settle any liabilities incurred under these Terms prior to termination.
3.    Except as otherwise set forth herein, the Client shall not be entitled to any refund of prepaid Fees. 

14.5. Suspension - Kredium reserves the right to suspend access to any part of the Kredium Services or an Account, including the removal of Content, for a defined period, under the following circumstances: (i)violation or suspected violation of these Terms, (ii) legal obligations, (iii)excessive bandwidth usage by the Client or its Users, whether it be of the Kredium Service, any Features, or functionalities, in comparison to other Kredium Service users, or to safeguard the integrity, operability, and security of the Kredium Service. Such suspension will be effective immediately, with or without prior notice. Unless restricted by law or legal process, or to prevent imminent harm to the Kredium Service or any third party, Kredium typically provides notice of such suspension via a banner or email either before or at the time of suspension. Kredium will, at its discretion and in good faith, adjust any suspension as necessary to maintain the integrity, operability, and security of the Kredium Service. In the case of such suspension, Kredium shall have sole discretion in determining whether any credit or refund of prepaid Fees to the Client is warranted.

15. Disputes Resolution

15.1.        Amicable Resolution - In the event of a dispute, controversy or claim arising out of or in relation to these Terms, including but not limited to the formation, validity, breach or termination thereof, the parties shall attempt to solve the matter amicably in mutual negotiations. In the event a mutually acceptable resolution cannot be reached within a reasonable time, either party will be entitled to seek all available remedies, including legal remedies subject to the terms and conditions set forth below. Notwithstanding the foregoing and subject to the terms and conditions set forth below, either party may seek injunctive relief with respect to any disputed matter to the extent possible under applicable law. Should an amicable settlement between parties not be possible, the dispute shall be finally solved by competent court or arbitration as designated herein subject to the terms and conditions set forth below. 

15.2.         Arbitral and Judicial Resolution  

15.2.1.     Serbia - For Clients domiciled in the Republic of Serbia, all disputes arising out of or in connection with the Terms, including any question regarding its existence, validity or termination, shall be finally settled under Commercial Court in Belgrade. The Terms shall be interpreted in accordance with the laws of the Republic of Serbia. 

15.2.2.     United Arab Emirates (UAE) - For Clients domiciled in the UAE, all disputes arising out of or in connection with the Terms, including any question regarding its existence, validity or termination, shall be finally settled under the Abu Dhabi Global Market Arbitration Regulations 2015 and its Amendment No. 1 of 2020, by one arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, appointed in accordance with these arbitration rules. The seat of the arbitration shall be Abu Dhabi, UAE. The language of the arbitration shall be English. The arbitration shall be commenced by a request for arbitration by either party, delivered to the other party. The request for arbitration shall set out the nature of the claim(s) and the relief requested. Except as otherwise specifically limited in these Terms, the arbitral tribunal shall have the power to grant any remedy or relief that it deems appropriate, whether provisional or final, including but not limited to conservatory relief and injunctive relief, and any such measures ordered by the arbitral tribunal shall, to the extent permitted by applicable law, be deemed to be a final award on the subject matter of the measures and shall been forceable as such. Each party retains the right to apply to any court of competent jurisdiction for interim and/or conservatory measures, including pre-arbitral attachments or injunctions, and any such request shall not be deemed incompatible with the agreement to arbitrate or a waiver of the right to arbitrate. The existence and content of the arbitral proceedings and any rulings or awards shall be kept confidential by the parties and members of the arbitral tribunal except (i) to the extent that disclosure may be required of a party to fulfil a legal duty, protect or pursue a legal right, or enforce or challenge an award in bona fide legal proceedings before a state court or other judicial authority, (ii) with the consent of all parties, (iii) where needed for the preparation or presentation of a claim or defence in this arbitration,(iv) where such information is already in the public domain other than as a result of a breach of this clause, or (v) by order of the arbitral tribunal upon application of a party. The arbitral tribunal may include in its award an allocation to any party of such costs and expenses, including lawyers’ fees, as the arbitral tribunal shall deem reasonable. Any award of the arbitral tribunal shall be final and binding on the parties. Enforcement of any award may besought in any court of competent jurisdiction. For all purposes of these Terms, the parties consent to (a) exclusive jurisdiction and venue in Abu Dhabi, UAE and (b) the laws of UAE as the governing law, without giving effect to any principles of conflicts of law. Use of the Kredium Services is not authorized in any jurisdiction that does not give effect to all provisions of these Terms, including without limitation, this section. Notwithstanding the foregoing, Client and Kredium agree that nothing herein shall be deemed to waive, preclude, or otherwise limit either party’s right to (i) pursue enforcement actions through applicable federal, state, or local agencies where such actions are available, (ii) seek injunctive relief in a court of law, or (iii) to file suit in a court of law to address intellectual property infringement claims. 

15.2.3.     USA and Rest of the World - For Clients domiciled in the United States orin any jurisdiction other than those specifically addressed in Sections 15.2.2 and 15.2.3, all disputes arising out of or in connection with the Terms, including any questions regarding its existence, validity, or termination, shall be finally settled by the Delaware Court of Chancery. The Terms shall be interpreted in accordance with the laws of the State of Delaware.

16. Confidentiality

16.1.        Obligation 

16.1.1.     Unless expressly provided otherwise in this Terms or Agreement (if it’s concluded), the parties agree to maintain the confidentiality of all business secrets and confidential information related to the Software, the Agreement (if it’s concluded) or the transactions contemplated therein. They further agree not to disclose, publish, or transfer such information, in whole or in part, directly or indirectly, to any third party without the prior written consent of the other party, and not to use such confidential information for any purpose other than fulfilling their contractual obligations under this Terms and Agreement.  

16.1.2.     For the avoidance of doubt, the obligation of confidentiality does not extend to the disclosure of information related to this Terms and Agreement or the transactions contemplated therein to the related parties, directors, employees(whether employed or otherwise engaged), representatives, or advisors of the parties, provided that the disclosing party remains fully liable for any breach of the confidentiality obligations by such individuals. 

16.2.        Exemption - The parties are, however, authorized to make public announcements, notices, or statements regarding the existence of the business cooperation established by this Terms and Agreement (if it’s concluded), without the need for prior consent from the other party, provided such actions do not infringe upon other provisions of the Terms, the Agreement or the business cooperation. 

16.3.        Duration - This Article 16 shall remain in full force and effect even after the termination of the business cooperation.

17. Miscellaneous

17.1.        Relationship of the Parties 

17.1.1.     The parties will act exclusively as independent contractor.  

17.1.2.     These Terms do not create an agency, partnership, joint venture, fiduciary duty, or any other legal relationship between the Client and Kredium. The Client shall not imply or represent otherwise, whether explicitly, implicitly, by appearance, orin any other manner.  

17.1.3.     These Termsare not intended to benefit any third parties. 

17.2.        Severability 

17.2.1.     If any term, condition, or provision of these Terms is determined to be invalid, unenforceable, or illegal, either in full or in part, for any reason, such provision will be enforced to the fullest extent possible to reflect the intent of the parties.  

17.2.2.     The validity and enforceability of the remaining provisions, or parts thereof, will remain unaffected. 

17.3.        Entire Agreement 

17.3.1.     These Terms and the Agreement (if concluded) constitute the entire agreement between the Client and Kredium regarding the use of the Software, Kredium Services, Kredium Materials, and the platforms, and supersede all prior and contemporaneous agreements, representations, or proposals, whether written or oral, related to the subject matter. 

17.3.2.     Kredium reserves the right to amend and/or supplement the Terms at any time, which will also result in changes to the provisions of the Agreement (if it’s concluded). 

17.4.        Assignment 

17.4.1.     The Client may not, directly or indirectly, assign or transfer these Terms, in whole or in part, or delegate any of its rights and/or obligations under these Terms, by operation of law or otherwise, without Kredium’s prior written consent.  

17.4.2.     Any attempted assignment, transfer or delegation without such prior written consent will be void and unenforceable.  

17.4.3.     Not with standing the foregoing, the Client, or its authorized successors or transferees, may assign or transfer these Terms, or delegate any rights or obligations under these Terms, without obtaining consent, in the event of a merger, reorganization, transfer, sale of assets or product lines, or a change in control or ownership of the Client, or its authorized successors or transferees. 

17.4.4.     Kredium may freely assign or transfer these Terms or delegate any of its rights and/or obligations under these Terms without restriction. 

17.5.        No Waiver - Failureby either party to enforce any provision of these Terms or exercise any rightsunder these Terms shall not be deemed a waiver of future enforcement of thesame or any other provision or right. 

17.6.        Notices - Unless otherwise stated in these Terms, all notices pertaining to the Terms must be in writing, delivered via mail or email, and in exceptional cases, may be communicated verbally if immediate action is needed to fulfil obligations under the Terms.
1.
Preamble and Acceptance
1.1.
These Terms of Service (the “Terms”) govern access to and use of the Software and the Kredium Services by the Client and its Users, and set out the rights and obligations of the Client and Kredium. The Privacy Policy referenced in Section 11 forms an integral part of these Terms and is incorporated herein by reference.
1.2.
These Terms form a legally binding agreement between the Client and Kredium. By registering for, accessing, browsing, downloading, installing or otherwise using the Kredium Services (including any mobile application), the Client acknowledges that it has read, understood and agrees to be bound by these Terms. If the Client does not agree, it must not access or use the Kredium Services.
1.3.
If an individual accepts these Terms on behalf of an entity (for example an employer), that individual represents and warrants that they have authority to bind that entity, and the terms “you”, “your”, “Client” or “customer” refer to that entity. Use of an entity email address to register is deemed acceptance on behalf of that entity by an authorised representative.
1.4.
Where a Free Trial is used, the applicable provisions of these Terms govern that Free Trial.
2.
Definitions and Interpretation
Capitalised terms have the meaning given below; headings are for convenience only.
“Account” means the primary means of accessing and using the Kredium Services, subject to payment of the applicable Fee.
“Administrator” means a User to whom the Client has granted special authorisation to manage the Client Account.
“Affiliate” means any legal entity that controls, is controlled by, or is under common control with a party, where control means ownership of more than 50% of the outstanding shares or voting securities.
“Agreement” or “MSA” means any framework or master services agreement, order, statement of work, service level agreement or data processing agreement concluded in writing between Kredium and the Client that addresses the use of the Software, whether or not it differs from these Terms.
“App Store” means a third-party application marketplace through which a Kredium mobile application is made available, including the Apple App Store and Google Play.
“Beta Service” means any functionality made available for testing or evaluation that has not been commercially released.
“Client” means a natural or legal person that has accepted these Terms, categorised as either a Real Estate Broker or a Real Estate Developer.
“Client Data” means data and documents of any kind inserted into or made available through the Software by or on behalf of the Client, and for which Kredium acts as a processor as described in the Privacy Policy and any DPA.
“Content” means any data and information made available through or contained within the Kredium Services, excluding Client Data.
“Credentials” means all usernames, passwords and other access credentials assigned to or created by the Client and its Users.
“DPA” means a data processing agreement concluded between Kredium and the Client governing the processing of personal data within the Software.
“Fee” means the Setup Fee and the Subscription Fee, and any other charges payable for the Kredium Services.
“Feedback” means any comment, bug report, suggestion or proposed modification relating to the Kredium Services.
“Free Trial” means temporary access to any part of the Kredium Services without payment of a Fee.
“Kredium” means Kredium Technologies LLC, a company established in Sharjah Media City Free Zone, Sharjah, United Arab Emirates, licence number 2217863, represented by Miša Lazović (the “Issuer”). Where the Client contracts with a Kredium Affiliate under an Agreement, “Kredium” means that Affiliate in respect of that Client; in particular, for Clients in the Republic of Serbia contracting under the Kredium framework agreement, “Kredium” means KREDIUM DOO Beograd, with registered seat at Gavrila Principa 43, 11000 Belgrade-Savski Venac, Republic of Serbia, registration number (MB) 21586811, tax identification number (PIB) 111989076, intermediary register number 1227, represented by director Miša Lazović.
“Kredium Materials” means the visual interfaces, graphics, design, systems, methods, computer code, software, services and compilation of Content, and all other elements of the Software.
“Kredium Services” means the services Kredium provides under these Terms, namely the Customer Relationship Management (CRM) Module and the Interactive Map Module, available on or through the Software.
“Non-Kredium Application” means any third-party application that interoperates with the Kredium Services.
“Privacy Policy” means the Kredium Privacy Policy referenced in Section 11, which describes how Kredium processes personal data in connection with the Kredium Services.
“Real Estate Broker” means a Client category that may use only the CRM Module.
“Real Estate Developer” means a Client category that may use either or both of the CRM Module and the Interactive Map Module.
“Renewal Date” means the date on which the Client’s subscription automatically renews on a monthly or annual basis, unless otherwise specified in an Agreement.
“Software” means the “Kredium for Brokers and Developers” software developed by Kredium, including its web and mobile applications, which enables the CRM Module and the Interactive Map Module.
“Sub-processor” means any third party engaged by Kredium in the provision of the Kredium Services.
“User” means an individual authorised to use the Account on behalf of the Client.
3.
Relationship with the Agreement and Order of Precedence
3.1.
These Terms apply to every Client. Where Kredium and the Client also conclude an Agreement (MSA), the Agreement governs the specific subject matter it addresses.
3.2.
These Terms and the Privacy Policy are incorporated by reference into any Agreement. In the event of a conflict or inconsistency, the following order of precedence applies, the higher prevailing over the lower to the extent of the conflict: (a) the DPA, in respect of the processing of personal data; (b) the Agreement (MSA) and its annexes; (c) any service level agreement; (d) any individual order or statement of work, except where it expressly derogates from the Agreement by reference to a specific provision; (e) these Terms; and (f) the Privacy Policy, except on matters of personal data where the DPA and Privacy Policy govern.
3.3.
Where no Agreement is concluded, these Terms together with the Privacy Policy constitute the entire agreement between the Client and Kredium for the use of the Kredium Services.
4.
Eligibility and Accounts
4.1.
The Kredium Services are intended for business use by professional Clients. The Software is not directed to consumers or to individuals under the age of 18, and Users represent that they are at least 18 years old.
4.2.
Kredium grants access to the Software either by creating an Account or by any other method specified in an Agreement. From the moment access is provided, the Client is granted the right to use the Software in accordance with these Terms and solely for its own business purposes.
4.3.
Credentials. The Client is responsible for maintaining the confidentiality of all Credentials and for all activity conducted under them. Credentials are for individual use and may not be shared, but may be reassigned to a replacement User. Kredium may revoke any Credentials it reasonably concludes have been compromised or misused, and will promptly notify the Client. The Client must promptly inform Kredium of any actual or suspected loss, exposure or unauthorised use of Credentials, and of any change in or departure of a User.
4.4.
Administration. The Client is responsible for managing administrative control over access to Client Data. Kredium is entitled to rely on communications received from an Administrator. Administrators may access, manage and transfer Client Data.
4.5.
Verification. Kredium may require reasonable verification of identity before restoring access to, or disclosing information about, an Account.
5.
The Kredium Services
5.1.
Provision. Kredium will make the Kredium Services and Content available to the Client and will use commercially reasonable efforts to make the Software available 24 hours a day, 7 days a week, excluding planned maintenance (with advance electronic notice where practicable) and any unavailability caused by circumstances beyond Kredium’s reasonable control. Availability commitments, where applicable, are set out in the service level agreement.
5.2.
Licence. Subject to these Terms and payment of the applicable Fee, Kredium grants the Client and its Users a non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Kredium Services to collect, store, organise, modify and delete Client Data, and to configure the standard features of the Kredium Services, for the duration of the contractual relationship and within the scope agreed.
5.3.
Maintenance and support. Kredium performs regular and extraordinary maintenance in line with professional standards. The Client must report defects without undue delay, upon which Kredium will provide technical support and resolve reported defects within a reasonable time. If the Client or a third party attempts to resolve defects in a manner that impedes Kredium, Kredium may refuse further maintenance, suspend or terminate, and seek compensation for resulting damage. Support channels are made available through the Account.
5.4.
Equipment. The Client is responsible, at its own expense, for procuring and maintaining the devices and connectivity required to access the Kredium Services.
5.5.
Changing modules. The Client may change, add or cancel modules. Fees for the next payment interval will be adjusted accordingly. No refund is provided for price differences between modules within a payment interval.
6.
Mobile Applications and App Store Terms
6.1.
Scope. Where the Client or its Users download or use a Kredium mobile application made available through an App Store, the following additional terms apply. In the event of a conflict between this Section and the remainder of these Terms with respect to the mobile application, this Section prevails for that application.
6.2.
Licence and store rules. The licence granted under Section 5.2 is granted by Kredium and not by the App Store provider. Use of the application is also subject to the applicable App Store terms and usage rules, and the Client and its Users must comply with them. Kredium, and not the App Store provider, is solely responsible for the application and its content.
6.3.
Apple App Store. If the application is obtained through the Apple App Store, the Client acknowledges that: (a) these Terms are concluded between Kredium and the Client only, and not with Apple; (b) Apple has no obligation to provide maintenance or support for the application; (c) Apple is not responsible for any product warranties, whether express or implied, and any warranty claim, including refund of the purchase price, is the responsibility of Kredium to the extent required by law; (d) Apple is not responsible for addressing any claims relating to the application, including product liability, failure to conform to legal or regulatory requirements, consumer protection, or intellectual property infringement claims; (e) the Client represents that it is not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and is not listed on any U.S. Government list of prohibited or restricted parties; and (f) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against the Client.
6.4.
Google Play. If the application is obtained through Google Play, use is also subject to the Google Play Terms of Service and applicable Google policies. Google is not a party to these Terms and is not responsible for the application.
6.5.
Payments through stores. The Kredium Services are sold to professional Clients directly by Kredium or under an Agreement, and Fees are payable as set out in Section 10. The mobile application does not sell digital content through in-app purchase except where expressly offered; where any in-app purchase is offered through an App Store, the payment, billing and refund terms of that App Store also apply.
7.
Modifications to the Services and to these Terms
7.1.
Changes to the Services. Kredium may modify the Kredium Services, including rebranding, repackaging, adjusting pricing on a prospective basis, and adding, discontinuing or suspending any feature or element, in order to improve the Services, comply with law, or protect security and intellectual property. Kredium will use reasonable efforts to notify the Client of material changes, including through the Account.
7.2.
Changes to these Terms. Kredium may amend these Terms from time to time. For material changes, Kredium will provide reasonable prior notice, posted through the Software or sent by email, before the changes take effect. If the Client does not agree with a material change, it may terminate its use of the affected Kredium Services before the effective date; continued use after the effective date constitutes acceptance of the amended Terms. Changes required by law or for security may take effect immediately.
7.3.
No liability for changes. Subject to mandatory law and any Agreement, Kredium is not liable to the Client or any third party for any modification, suspension or discontinuation of the Kredium Services made in accordance with this Section.
8.
Acceptable Use and Restrictions
8.1.
Prohibited activities. The Client and its Users may use the Kredium Services only within the scope, means and purposes set out in these Terms and in compliance with applicable law. Neither the Client nor any User may:
use the Kredium Services to commit a crime, violate any applicable law, or encourage others to do so;
copy, reproduce, distribute, modify, hack, create derivative works of, reverse engineer, decompile or attempt to extract the source code of the Software, except to the extent such restriction is prohibited by applicable mandatory law;
provide false, inaccurate or misleading information;
engage in defamatory, threatening, abusive or harassing conduct toward Kredium or others; or
upload or transmit any content that is unlawful, infringing, offensive, or that contains viruses, malware or other harmful code.
8.2.
Uses requiring consent. Without Kredium’s prior written consent, the Client may not sell, resell, lease, license, sublicense, distribute or otherwise make the Kredium Services available to any third party (other than its own Users), or use the Kredium Services beyond their intended scope.
9.
Trade Controls and Sanctions
9.1.
The Client, its Users and agents represent, warrant and covenant that they comply with all applicable economic and trade sanctions and export control laws and regulations, including those administered by the U.S. Office of Foreign Assets Control (OFAC), the European Union, the United Arab Emirates, and the Republic of Serbia.
9.2.
The Client represents that neither it nor any of its directors, officers, employees or agents is a restricted or sanctioned party, is located in or organised under the laws of a sanctioned or embargoed country or territory, or is owned or controlled by such a party. The Client will promptly notify Kredium of any actual or potential breach. Kredium may immediately suspend or terminate access, without notice or liability, if it determines that continued use could violate sanctions or trade controls.
10.
Fees, Billing and Renewal
10.1.
Fees. Use of the Kredium Services other than under a Free Trial is subject to a Fee, comprising a Setup Fee for granting access to the Software and a Subscription Fee for its provision and maintenance. Unless an Agreement provides otherwise, Fees are stated exclusive of VAT and other applicable taxes, which are added as required by law.
10.2.
Payment terms. The Setup Fee, where applicable, is payable upon acceptance of these Terms or conclusion of an Agreement. The Subscription Fee is payable in advance for each interval as specified in these Terms or an Agreement.
10.3.
Authorisation and automatic renewal. Where the Client provides a payment card, the Client authorises Kredium to verify and charge the applicable Fees on or after the Renewal Date, unless the Services have been cancelled before the Renewal Date in accordance with these Terms. The Client must keep payment details current.
10.4.
Late payment and suspension. If the Client fails to pay any undisputed Fees when due, Kredium may charge statutory default interest at the maximum rate permitted by law and, following notice, suspend access until payment is made. The Client will have a period to reinstate a valid payment method, after which Kredium may permanently delete the Account and all Client Data.
10.5.
Non-refundable Fees. Except as expressly stated in these Terms or an Agreement, all Fees are non-refundable, including where an Account is used only partially, deactivated, or terminated during an interval. Kredium may offset amounts it owes the Client against amounts owed by the Client.
11.
Client Data and Privacy
11.1.
Roles. In respect of personal data processed within the Software, the Client acts as controller and Kredium acts as processor, processing such data only on the Client’s documented instructions. The respective rights and obligations are governed by the Privacy Policy and, where concluded, the DPA.
11.2.
Client responsibilities. The Client represents and warrants that it owns or holds all necessary rights, consents and legal bases for the Client Data and its processing through the Software, and that the Client Data does not infringe third-party rights or violate applicable law. The Client is solely responsible for the accuracy, legality and content of Client Data.
11.3.
Protection of Client Data. Kredium implements appropriate administrative, physical and technical measures to protect the security, confidentiality and integrity of Client Data, and will access, use or disclose Client Data only to provide the Kredium Services, to prevent or resolve technical issues, as required by law, or as authorised by the Client.
11.4.
Kredium use of data. Kredium may use Client Data in aggregated or anonymised form, and may analyse aggregated system activity data, to operate, secure, improve and develop the Kredium Services. Kredium will not publicly display Client Data without the Client’s written consent.
11.5.
Privacy Policy. The Kredium Privacy Policy is available at https://www.kredium.io/privacy-policy and is incorporated into these Terms by reference.
12.
Intellectual Property and Feedback
12.1.
Kredium IP. The Software, the Kredium Materials, and all related trade names, trademarks and intellectual property are and remain the exclusive property of Kredium, its Affiliates or its licensors, and are protected by copyright, trademark, patent, trade secret and other laws. Except for the limited licence in Section 5.2, the Client acquires no ownership or intellectual property rights. The Client may not use Kredium trade names or trademarks in any manner that disparages Kredium.
12.2.
Custom deliverables. Intellectual property rights in deliverables created specifically for the Client (such as bespoke integrations or property displays) are governed by the relevant Agreement or order. Absent a contrary provision, the Client receives a non-exclusive, perpetual right to use such deliverable for its own business purposes, while the underlying components, tools, libraries, source code and know-how remain the property of Kredium.
12.3.
Feedback. If the Client or a User provides Feedback, the Client grants Kredium a perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce, modify, exploit and incorporate the Feedback for any purpose, without obligation or compensation.
13.
Confidentiality
13.1.
Each party will keep confidential all non-public business, technical and financial information of the other party disclosed in connection with these Terms, will not disclose it to third parties without prior written consent, and will use it only to perform its obligations. The obligation does not apply to information that is or becomes public without breach, or to disclosure required by law or competent authority, subject to prior notice where permitted. A party may disclose to its representatives and advisers on a need-to-know basis, remaining liable for their compliance.
13.2.
The confidentiality obligation survives termination of the contractual relationship.
14.
Warranties and Disclaimers
14.1.
As is. Except as expressly stated in these Terms or an Agreement, the Software, the Kredium Materials and the Kredium Services are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory.
14.2.
Disclaimer. To the fullest extent permitted by applicable law, Kredium and its Affiliates disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy and reliability, and do not warrant that the Kredium Services will be uninterrupted, error-free or free of harmful components.
15.
Indemnification
15.1.
The Client will defend, indemnify and hold harmless Kredium and its Affiliates, and their respective directors, officers, employees and agents, from and against any claims, losses, damages, liabilities and reasonable legal fees arising out of the Client’s use or misuse of the Software, breach of these Terms, infringement of third-party rights, or breach of its representations and warranties. Kredium may, at its own expense, assume the exclusive defence and control of any matter subject to indemnification, and the Client will cooperate.
16.
Limitation of Liability
16.1.
Exclusion of indirect damages. To the fullest extent permitted by law, and except for the Client’s indemnification obligations and a party’s breach of confidentiality or of Kredium’s intellectual property rights, neither party nor its Affiliates is liable for any loss of profits, revenue, goodwill or data, business interruption, or any indirect, special, incidental, consequential or punitive damages, regardless of the legal theory and even if advised of the possibility.
16.2.
Liability cap. To the fullest extent permitted by law, the total aggregate liability of Kredium arising out of or relating to these Terms and the Kredium Services, for all events occurring in any twelve (12) month period, will not exceed the total Fees paid by the Client to Kredium in the twelve (12) months preceding the event giving rise to the liability. This cap applies jointly with, and is not increased by, any limitation in an Agreement or service level agreement.
16.3.
Exceptions. The exclusions and cap in this Section do not apply to liability that cannot be excluded or limited under mandatory law, including liability for damage caused intentionally or by gross negligence.
17.
Term, Suspension and Termination
17.1.
Term. The contractual relationship may be for an indefinite or a definite period, as agreed. Minimum subscription periods, where applicable, are set out in these Terms or an Agreement.
17.2.
Termination for convenience. The Client may terminate by cancelling through the Account or revoking the applicable billing authorisation, subject to any minimum period in an Agreement. Kredium may terminate if it discontinues the relevant part of the Kredium Services, or otherwise on reasonable notice, with a pro-rata refund of prepaid, unused Fees in that case. Either party may terminate immediately upon the other party’s insolvency, liquidation or analogous proceedings.
17.3.
Termination for default. Either party may terminate upon written notice if the other party commits a material breach that is not remedied within thirty (30) days of notice. Kredium may terminate immediately under Sections 8, 9, 11, 12 or 15, or where the Client’s use is suspected of involving illegal activity, is required to be terminated by law enforcement or court order, or endangers the Software or third parties.
17.4.
Suspension. Kredium may suspend access, immediately and with or without prior notice, in the event of an actual or suspected breach, a legal obligation, excessive resource usage, or a threat to the integrity, operability or security of the Kredium Services. Kredium will, where practicable, provide notice of suspension.
17.5.
Effect of termination. On termination, the Client must cease using the Software and pay all amounts owed. Kredium will deactivate and permanently delete the Account and all Client Data within six (6) months of termination, or within one (1) month of a specific written deletion request, except where retention is required by law. Except as expressly provided, prepaid Fees are non-refundable.
17.6.
Survival. Provisions that by their nature survive termination, including those on intellectual property, confidentiality, data protection, disclaimers, limitation of liability, indemnification and dispute resolution, continue in force.
18.
Beta Services
18.1.
Kredium may offer Beta Services for testing and evaluation and may discontinue them at any time, in whole or in part, without notice. Beta Services are provided “as is”, and Kredium is not liable for any damage arising from their use, modification, suspension or discontinuation.
19.
Force Majeure
19.1.
Neither party is liable for failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, governmental acts, flood, fire, earthquake, civil unrest, terrorism, pandemic, labour disputes, cloud or internet provider failures, and denial-of-service or other cyber attacks. The affected party will notify the other without undue delay and take reasonable steps to mitigate.
20.
Governing Law and Dispute Resolution
20.1.
Amicable resolution. The parties will first attempt to resolve any dispute amicably. Either party may at any time seek interim or injunctive relief, and pursue intellectual property infringement claims, before any court of competent jurisdiction.
20.2.
Serbia. For Clients domiciled in the Republic of Serbia, these Terms are governed by Serbian law and disputes are subject to the Commercial Court in Belgrade.
20.3.
United Arab Emirates and rest of world. For Clients domiciled in the UAE, and for Clients in any other jurisdiction not addressed in Sections 20.2 or 20.4, these Terms are governed by the laws of the UAE and disputes are finally settled by arbitration under the Abu Dhabi Global Market Arbitration Regulations 2015 (as amended), by a single arbitrator, seated in Abu Dhabi, conducted in English, with proceedings kept confidential, save that either party may seek interim or conservatory measures before any competent court.
20.4.
United States. For Clients domiciled in the United States, these Terms are governed by the laws of the State of Delaware and disputes are subject to the Delaware Court of Chancery.
20.5.
Where an Agreement specifies a governing law or forum for a particular Client, that provision prevails for that Client in accordance with Section 3.
21.
Miscellaneous
21.1.
Independent contractors. The parties act as independent contractors. These Terms create no agency, partnership, joint venture or fiduciary relationship and are not intended to benefit third parties, except as expressly stated in Section 6.3 (Apple).
21.2.
Entire agreement. These Terms, together with the Privacy Policy and any Agreement, constitute the entire agreement on their subject matter and supersede prior agreements, subject to the order of precedence in Section 3.
21.3.
Assignment. The Client may not assign or transfer these Terms without Kredium’s prior written consent, except to a successor in a merger, reorganisation or sale of all or substantially all assets. Kredium may assign or transfer these Terms freely, including to an Affiliate, on notice to the Client.
21.4.
Severability and waiver. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions remain in effect. Failure to enforce any provision is not a waiver.
21.5.
Notices. Notices must be in writing and delivered by mail or email to the addresses on record, and are effective on confirmation of receipt or the next business day if no confirmation is given.
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